Service Level Management Assignment Help

Online Service Level Management Assignment Help

The object of Service Level Management or SLM is ensuring that all current, as well as planned Information and Technology (IT) services, get delivered to achievable targets. This topic is of huge importance to countless students from all across the globe and so, they get involved in its study in details.

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What is Meant by Service Level Management?

Service level management is recognized as the watching and management of QoS (quality of service) of the key performance indicators (KPIs) of an entity. The indicators of key performance do range from coarse-grained obtainability and usage statistics to fine-grained pre-interaction indicators.

Additionally, SLM comprises a comparison of actual performance with determining ideal actions, pre-defined expectations, and developing meaningful reports.

A service-level agreement or SLA allows an organization to remain assured regarding a defined amount of reliability, stability, and performance for the proposed IT infrastructure. SLA might complement or can also be a portion of the policy-based service-level management. By service-level management is meant that probable problems can be recognized, like gradual performance degradation and alerts that can be developed, thus, lessening the risks of downtime.

What SLM Deals with?

SLM primarily deals with agreeing, negotiating, and documenting current services with some levels of politics.

SLM deals with two kinds of agreements that are mentioned below:

• Service Level Agreement – Service Level Agreement is the agreed document that assures the warranty related to the level of service quality which is being conveyed by the service provider. This happens between the customer and the service provider.
• Operational Level Agreement – OLA is pretty different from SLA and it is recognized as the agreement that happens within an organization.

The Activities of Service Level Management

The activities of SLM comprise:

• Recognizing business needs by doing jobs with business units.
• Founding the possibility of services, hours of operation, timeliness, service performance, and recovery aspects.
• Transforming business needs into IT requirements.
• Evolving and maintaining service catalog that includes prices for various tiers of service performance.
• Determining the prices related to services in a way so that service goals do satisfy business requirements at a cost which a business would be able to afford.
• Drafting and refining SLA with the business units, thus, ensuring that business needs are met.
• Implementing SLAs.
• Measuring the performance of SLA, reporting results as well as adjusting per requirement.

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Why Implementing Service Level Management Becomes Important?

There are many benefits attached to implementing SLM processes and they are as follows:

• Allowing an improved understanding between IT and business units.
• Setting highly accurate service quality expectations and measuring, monitoring, and reporting service quality effectively.
• Describing roles and responsibilities precisely.
• Proposing the essential flexibility meant for business to react to market conditions quickly.
• Developing more accurate infrastructure sizing grounded on unmistakably defining service levels.
• Averting or mitigating the prices of insufficient or excess capacity.
• Proposing discipline in supporting external or internal sourcing of IT services.

The SLM teams do have close ties to customer management, business processes, Capacity Management, and Financial Management for Information and Technology Services. Capacity Management proposes performance data to the Service Level Management team for SLA sizing. SLM also passes information regarding service gaps and interruptions for capacity assessment and application of needed changes.

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